Welcome to RJ Shopping Mall. We’re dedicated to providing you with the best shopping experience and professional support for all your queries and concerns. This Support Policy explains how you can reach us, how we handle your requests, and the timelines we follow.

Customer Support Hours:

Our support team is available during the following hours:

• Monday – Saturday: 12:00 AM – 12:00 PM (Pakistan Standard Time)
• Sunday: Closed (emails will be responded to on the next working day)

Support Channels:

You can contact our customer service team through the following channels:

• ? Email: rjshoppingmall54@gmail.com
• ? Phone: 12345
• ? Live Chat: Available on our website during support hours

Types of Support We Provide:

• Order Assistance: Help with order placement, tracking, and delivery updates.
• Product Information: Guidance about product details, usage, and availability.
• Returns & Refunds: Assistance with initiating returns or understanding refund policies.
• Technical Issues: Help with account access, payment problems, or website errors.

Response Time:

We aim to respond to all customer queries as quickly as possible.

• Email Support: Within 24–48 hours
• Phone / Live Chat: Usually within a few minutes during working hours

Customer Responsibilities:

To help us resolve your issue efficiently, please ensure you:

• Provide your order number or invoice ID when contacting support.
• Clearly explain your issue or question in detail.
• Attach screenshots (if applicable) to help us understand the problem faster.

Escalation Process:

If you are not satisfied with the response or resolution, you may escalate the issue by emailing our management team at:

? rjshoppingmall54@gmail.com

Important Notes:

• We do not provide support for third-party products or services purchased outside our platform.
• Abusive or disrespectful behavior towards support agents will result in refusal of service.

At RJ Shopping Mall, your satisfaction is our commitment. We’re here to help you at every step of your shopping journey.